IdentoGo Reviews

IdentoGo has an overall rating of 4.0 based on 69 reviews. Customer feedback on IdentoGo is mixed: IdentoGo reviewers highlight positive aspects like convenient appointment scheduling, friendly and professional staff, quick service, and user-friendly website, which strongly appeal to individuals needing background checks, businesses requiring employee screening, and organizations conducting fingerprinting services. However, IdentoGo is often criticized for its long wait times at some locations, inconsistent service quality, limited availability in rural areas, and higher fees compared to competitors.

4.0/5.0

69 reviews

5 Stars

14

4 Stars

1

3 Stars

4

2 Stars

5

1 Star

2

All IdentoGo Reviews (69)
anita1970
May 30, 2026
"Got sent to my agency just fine"
Everything got submitted on time and yeah, no issues at all. It all went through smoothly.
MichaelRobinson_71
May 29, 2026
"I did get my refund in the end..."
I did get my refund in the end, so that was fine, but it definitely took longer than I thought it would. I kept checking my account and then checking emails, which got a little annoying. Not a huge disaster or anything, just wish the updates had been clearer along the way.
hello_robert761
May 28, 2026
"Pretty quick TSA PreCheck sign-up"
I wasn’t totally sure what to expect, but the whole TSA PreCheck sign-up went quickly. I was in and out faster than I thought, and there really weren’t any issues.
JesusBiller_26
May 04, 2026
"Got the Job Done"
The staff was professional and everything got handled, so I can’t really complain too much. I did feel like they were a bit rushed, though. They weren’t rude or anything, and maybe they were just busy, but it didn’t come across as especially welcoming either
lola_Craig98
May 02, 2026
"Support got back to me quickly"
I reached out to support and they replied faster than I expected. Nothing major to complain about, even if it wasn’t instant, it was still quick and got the job done
jean.Lang
April 05, 2026
"Quick and easy visit"
I went in fully expecting to be stuck waiting forever, but i think I only sat for maybe 5 minutes before they called me back. That’s good, right? The whole visit was finished way faster than I planned, which was a relief since I had to get back to work. No complaints at all about the wait.
hello_william942
March 30, 2026
"I stopped by and, as far as..."
I stopped by and, as far as I could tell, the hours were pretty much what they said they’d be. No issues or anything.
louisseale1784
March 29, 2026
"I tried walking in, it was really..."
I tried walking in, it was really frustrating. The staff kept saying appointments come first, which I totally understand, but no one could give me a clear idea of how long I’d be waiting. I ended up sitting around for way too long and left feeling like they barely deal with walk-ins at all
jimmy_Chaisson88
March 10, 2026
"Pretty straightforward pricing"
The price was alright, and I didn’t run into any weird extra fees or anything like that. It was basically what I expected, which was nice.
DouglasLynch_97
March 08, 2026
"Surprisingly easy to book"
I used IdentoGo to set up my fingerprinting appointment, it was simple, which is more than I can say for a lot of appointment sites that seem to make you work for it. The pages loaded fine, and I didn’t have to dig around forever to find what I needed. Finding a nearby location was easy, the appointment times were clear, and the steps were laid out in order without being confusing. Checkout and confirmation were smooth too, and I got my email right away. Overall, good website and no issues for me.
gail1974
March 05, 2026
"Decent , but slower than I hoped"
It wasn’t bad or anything , I just expected it to be a bit faster . Overall , it did the job , but the speed was a little disappointing .
HectorWilliams
March 05, 2026
"Fingerprint scanner worked on the first try"
I went in to get my fingerprints done and was expecting the usual hassle of the scanner not reading right or having to redo the same finger a bunch of times. But it actually worked right away. The machine picked everything up quickly, nothing froze, and even the printing part went smoothly. I was in and out way faster than I thought I’d be
thao_Springfield84
February 25, 2026
"Payment Was Fine, But That’s the Bare Minimum"
I used IdentoGO and, sure, the payment went through without any hassle. My card was accepted right away, no random errors, and the confirmation showed up quickly. though, that’s exactly how it should work in the first place, so I’m not giving them extra credit for not messing up something as basic as taking a payment.
Carolyn.greer
February 17, 2026
"Easy booking process overall"
I booked my appointment through Identogo and it was easy. The site showed available times near me, I picked one that fit my schedule, and the confirmation came through quickly. I did have to go back once to double-check the address, which was a tiny bit inconvenient, but nothing major. Overall, it was much smoother than I expected.
kathy.Allen
February 16, 2026
"The service was okay overall, but I felt..."
The service was okay overall, but I felt a little pressured while I was there, like they were trying to move me along quickly. On top of that, the facility didn’t look very clean. The floors looked like they needed a good cleaning, and the waiting area felt dusty and not really well taken care of. For a place that handles appointments all day, I expected it to be in better shape. It wasn’t the worst experience, but it definitely wasn’t great.
shawncarver3327
February 11, 2026
"Made the paperwork part easy"
I’m the kind of person who hates guessing what documents I need, so I really appreciated that they knew exactly what papers to bring. It saved me a lot of stress and made the whole thing feel much easier.
mabelbeard3776
February 11, 2026
"Mostly right, but I kept checking"
I used IdentoGo to set up a background check appointment, and overall it worked fine. The site wasn’t hard to use, but I kept going back to reread my application info because something in my brain was like, wait, did I enter that right?
Most of the details transferred over correctly, so it wasn’t a total mess or anything. One field just looked a little off, and I couldn’t tell if I had typed it wrong earlier or if the system pulled it in weird. I probably checked it more times than necessary, but once you’re submitting official stuff, it’s hard not to second-guess everything.
The actual appointment went smoothly, no real complaints there. I just wish the application details were easier to review before final submission, because that part felt less clear than it should’ve been. Not awful, not amazing, just kind of okay with a little extra stress sprinkled in.
WilliamJohnson
February 09, 2026
"Background check came back right"
I used IdentoGo for my background check, it went better than I expected. The results were accurate, everything matched what I was expecting, and there wasn’t any weird missing info or mistakes on the report.
The appointment was quick too, which was a nice bonus. I was mainly worried something would be wrong and slow things down, but it came back fine and got accepted with no issue, so that felt like a small win.
jonathan_Warren73
February 07, 2026
"Really helpful with my accessibility needs"
I went to IdentoGo for fingerprinting and wasn’t sure how the accessibility side of things would go. I tend to look for little signs early on, like whether people rush you or seem annoyed, and right away the staff was patient and calm. They helped me get checked in without making it feel awkward or like I was holding things up.

They gave me extra time, answered my questions, and kept checking that I was comfortable. The whole visit was quick, but the way they handled the small details made a big difference. It ended up being much easier than I expected, and I really appreciated that.
hello_ashley495
January 29, 2026
"Well... it got my identity wrong"
Well... it didn’t match my info correctly, so I ended up having to go through the whole verification process again. Frustrating.

View More Reviews

Have a question about IdentoGo?

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.